By the end of this training course, participants will be able to:

• Identify their personal behavioral style
• Develop an awareness of others’ behavioral patterns
• Recognize the benefits of emotional intelligence
• Discover how to manage their emotions
• Identify techniques for dealing with difficult behaviors

This training course is suitable to a wide range of professionals but will greatly benefit:

• Individuals in leadership roles
• Individuals being groomed for leadership
• Individuals working together in teams
• Any person actively involved in interacting with others
• Any person interested to learn more about behavioral patterns

Day One: Learning a different “Smarts”

• Emotional Intelligence defined
• Intrapersonal and Interpersonal skills
• Emotional Intelligence in the workplace
• Your emotional intelligence style
• Validating emotions in others
• Emotional intelligence for behavioral management

Day Two: Behavioral Management for Workplace Success

• Getting organized for peak performance
• The power of behavioral change
• How to change our perspective?
• Setting goals for behavioral management
• Stopping procrastination
• Workload analysis for time management

Day Three: Communication for Conflict Resolution

• Understanding conflict
• To talk or not to talk
• Preventing conflict problems
• Core reasons for conflicts
• Assertive anger for handling conflicts
• How to de-stress during conflict

Day Four: Self-esteem for Achieving Success

• Stages of human development
• Self-esteem definition
• Building confidence in others
• How to creative positive impressions
• Increasing your self-esteem
• Controlling your thoughts

Day Five: Managing Pressure with Emotional Intelligence

• Causes of workplace pressure
• Identifying pressure points
• How to recognize others’ emotions?
• Coping with stress
• Expressing yourself while under pressure
• Developing a personal action plan