EFQM Principles & Action


    Owner EXPA Admin
    Instructor ins3
    Category Management and Leadership
    Code PE 02024

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Event Start End Instructor Location Registration
EFQM (European Foundation for Quality Management) Foundation Training 15-Sep 19-Sep ins3

Details :

What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? How to link EFQM in? The EFQM Model was developed to answer all the above questions.

In this course, we will fully explain the EFQM Excellence Model and its 3 main components. Participants will be able to review, reflect on, and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

Course Objectives of EFQM Principles & Action

  • Use self-assessment as an improvement tool
  • Develop a roadmap for their organization’s action plan
  • Prioritize improvement actions to ensure effective use of resources
  • Develop a plan to engage people within their organization to drive improvement efforts
  • Utilize tools and techniques to improve performance
  • Defend EFQM’s levels of excellence to determine own goals and aspirations
  • Recognize the cultural aspects of excellence to improve nontangible strengths

The following individuals or groups could benefit from attending an EFQM course:

·         Senior Executives and Leaders: Top-level executives who are responsible for shaping the strategic direction and overall management of an organization can benefit from an EFQM course. It helps them understand the principles of excellence and how to implement them effectively.

·         Quality Managers and Professionals: Individuals who are directly involved in managing and implementing quality initiatives within an organization can gain valuable knowledge and insights from an EFQM course. It equips them with tools and techniques to drive continuous improvement and achieve excellence.

·         Process Improvement Teams: Cross-functional teams or individuals who are responsible for process improvement initiatives, such as Lean Six Sigma or business process reengineering, can benefit from an EFQM course. It provides them with a holistic perspective on quality management and helps align their efforts with overall organizational excellence.

·         HR and Training Professionals: Human resources and training professionals play a crucial role in fostering a culture of excellence within an organization. Attending an EFQM course can help them understand the principles of excellence and how to develop training programs that support organizational improvement.

·         Quality Assurance and Compliance Officers: Individuals responsible for ensuring compliance with quality standards and regulatory requirements can benefit from an EFQM course. It helps them understand how to integrate quality management practices into their compliance efforts and enhance overall organizational performance.

·         Consultants and Advisors: Professionals who provide consulting services or advice on quality management and organizational excellence can enhance their expertise by attending an EFQM course. It provides them with a comprehensive framework and best practices to guide their clients towards excellence.

Day 1

The EFQM Excellence Model

  • Responding to drivers of change
  • The definition of excellence
  • The 8 Fundamental Concepts (FCs) of excellence
  • Using the 9 excellence model criteria: model dynamics
  • Applying the 5 enablers criteria
  • Applying the 4 results criteria
  • Integrating of FCs into the model
  • Mapping strategic themes using the model

Day 2

Applying the 'RADAR' Logic for Continuous Improvement

  • Elements of 'RADAR': Results, Approach, Deployment, Assess and Refine
  • Using RADAR with enablers
  • Using RADAR with results
  • Identifying organizational strengths and areas for improvement
  • Preparing meaningful feedback to management

Day 3

Excellence Achievement and Recognition

  • EFQM’s recognition schemes and levels of excellence
  • Characteristics of excellent and award-winning organizations
  • Progressing in the journey to excellence
  • Assess and refine attributes

Day 4

Driving Organizational Improvement

  • The Change spectrum
  • RADARizing improvements
  • Criteria for prioritizing organizational improvements
  • 'SMART' objectives
  • Implementing improvements using the 'DMAIC' methodology
  • Cause and effect diagrams
  • Understanding your sphere of influence
  • Four-step process to analyze problems

Day 5

EFQM Model Management Documents

  • The format of the management document
  • Compiling the components of an EFQM management document
  • Using the enabler map to detail approaches
  • Completing a self-assessment using the business excellence matrix
  • Workshop about linking EFQM objectives in your organization

The EFQM (European Foundation for Quality Management) course methodology is designed to provide participants with a structured and practical approach to understanding and implementing excellence in organizations. The methodology typically includes the following elements:

  1. Framework Introduction: The course begins with an introduction to the EFQM Excellence Model, which is a framework that provides a holistic approach to organizational excellence. Participants learn about the fundamental concepts, criteria, and principles of the model.
  2. Self-Assessment: Participants are often guided through a self-assessment process using the EFQM Excellence Model. They learn how to assess their organization's current state against the model's criteria, identify strengths and areas for improvement, and set improvement objectives.
  3. Best Practices and Case Studies: The EFQM course methodology often includes the presentation of best practices and real-life case studies from organizations that have achieved excellence. Participants learn from these examples and gain insights into successful implementation strategies.
  4. Interactive Workshops: Workshops are a key component of EFQM courses, allowing participants to engage in interactive activities and discussions. These workshops enable participants to apply the EFQM concepts and tools to their own organizations, share experiences, and learn from each other.
  5. Tools and Techniques: EFQM courses provide participants with a range of tools and techniques that can be used to support organizational excellence. These tools may include performance measurement frameworks, benchmarking methodologies, and improvement techniques.
  6. Continuous Improvement: The EFQM methodology emphasizes the importance of continuous improvement. Participants learn how to develop and implement improvement plans, monitor progress, and foster a culture of ongoing learning and development within their organizations.
  7. Certification: Some EFQM courses may offer a certification or recognition program for participants who successfully complete the course and demonstrate their understanding of the EFQM Excellence Model. This certification validates their knowledge and ability to apply the principles of excellence in practice.

09:00 to 15:00