Root Cause Analysis (RCA) Facilitator Workshop

Details :

Why Root Cause Analysis Training?

Because an organization faces many issues with regard to its processes, quality, efficiency, etc. Under these circumstances, root cause analysis is undertaken before defining the corrective action that could be short-term, long-term or both.

What is root cause analysis?

Root cause analysis is one of the quality improvement approaches undertaken by organisations to identify, understand and resolve root causes of problems and incidents. To be described broadly, it is a problem-solving technique.

The process of root cause analysis involves adoption and application of a series of well-known techniques, which is used in different ways, can produce systematic, quantifiable and documented approaches to identifying, understanding and resolving underlying causes of under-achieved quality in organisations.

Root cause analysis training helps eliminate challenging problems, prevent issue recurrence, achieve significant return on investment, create a culture of logical problem solving, foster effective goal setting, help improve communication and facilitate better planning, clearer thinking and faster fault resolution.

This training course will empower you with detailed knowledge and understanding of root cause analysis. This, in turn, will help you undertake critical senior roles in your organisation, thus facilitating career growth and progression.

This Training Course will also contribute to better decision-making and strategic skills as you will learn to make decisions only after considering all aspects and checking all available information and facts.

The knowledge and skill gained through this course will be helpful for you in any sphere of work, beyond your current organisation and industry.

The main objective of this Root Cause Analysis Training Course is to empower professionals with—

  • in-depth knowledge and understanding of root cause analysis
  • the required confidence, skill and perspective to consider all aspects and information in a systematic manner before taking decisions or next steps
  • the necessary confidence and experience to train other professionals on root cause analysis
  • the ability and capabilities to undertake critical roles and responsibilities regarding identifying issues across the organisation, studying them and devising next steps accordingly
  • better decision-making and strategic skills because of more information and data available to back the decision
  • the ability to resolve a problem permanently, preventing recurrence, and thus focusing the team’s and organisation’s energies on the right things
  • a sense of pride to contribute to organisational growth and success by preventing error recurrence, thereby increasing the quality and efficiency of the organisation
  • the required skillset, confidence and experience to undertake any role or responsibility across any organisation or industry
  • All functional managers and leaders of the organisation whose role would entail regular root cause analysis and planning
  • Top management of the organisation who need to understand the importance of training employees on root cause analysis
  • Internal and external auditors who need to identify issues and confirm their existing root cause analyses along with corrective next steps to prevent occurrence
  • Any professional in the organisation whose role involves decision making in case of errors
  • Any other professional who would like to know more about root cause analysis

Module 1 – Purpose of Root Cause Analysis

  • Part of policy and organisational goals
  • Providing long-term improvement
  • Powerful vehicle for training people
  • High return investment for eliminating fire-fighting
  • Regulatory requirement

Module 2 – Elements of Root Cause Analysis

  • Materials
  • Manpower
  • Machine/Equipment
  • Environment
  • Management
  • Methods
  • Management systems

Module 3 – Steps in Root Cause Analysis

  • Initiate problem selection
  • Define problem statement
  • Identify possible causes (casual causes)
  • Identify root causes
  • Implement corrective actions
  • Analyse effectiveness
  • Update procedures
  • Check and control

Module 4 – Approaches to Root Cause Analysis

  • Events and causal factor analysis
  • Change analysis
  • Barrier analysis
  • Management oversight and risk tree analysis

Module 5 – Root Cause Analysis Techniques

  • The 5 Whys
  • Cause-and-effect diagrams
  • Cause and escape point
  • Fault tree analysis
  • Nominal group technique
  • Pareto analysis
  • Failure mode and effects analysis

Module 6 – Types of Root Cause Analysis in Different Domains/Sectors

  • Product-based
  • Process-based
  • Failure-based
  • Safety-based

Module 7 – Benefits of Root Cause Analysis

  • Eliminate challenging, costly problems
  • Prevent problem recurrence
  • Achieve significant return on investment
  • Create workplace culture of logical problem analysis
  • Effective goal setting
  • Improved communication
  • Better planning
  • Clearer thinking
  • Swifter fault resolution

Module 8 – Challenges to Root Cause Analysis

  • Solutions not implemented as action items undone
  • Lack of visibility leading to incorrect prioritisation
  • Communication breakdown leading to repetitive, redundant root cause analyses


  • All lectures are in colorful presentation
  • All lectures are interspersed with interactive discussion
  • All lectures include group discussion, case history and exercises
  • Actual major incidents as well as industry experience are reviewed
  • Participants receive a multicolor course manual
  • Pictures of real incidents and case history are shown
  • Videos on the subject are shown

daily 09:00 – 14:00 (for online courses from 14:00 to 17:00 Istanbul timing)