The main objective of this Root Cause Analysis Training Course is to empower professionals with—

• in-depth knowledge and understanding of root cause analysis
• the required confidence, skill and perspective to consider all aspects and information in a systematic manner before taking decisions or next steps
• the necessary confidence and experience to train other professionals on root cause analysis
• the ability and capabilities to undertake critical roles and responsibilities regarding identifying issues across the organisation, studying them and devising next steps accordingly
• better decision-making and strategic skills because of more information and data available to back the decision
• the ability to resolve a problem permanently, preventing recurrence, and thus focusing the team’s and organisation’s energies on the right things
• a sense of pride to contribute to organisational growth and success by preventing error recurrence, thereby increasing the quality and efficiency of the organisation
• the required skillset, confidence and experience to undertake any role or responsibility across any organisation or industry

• All functional managers and leaders of the organisation whose role would entail regular root cause analysis and planning
• Top management of the organisation who need to understand the importance of training employees on root cause analysis
• Internal and external auditors who need to identify issues and confirm their existing root cause analyses along with corrective next steps to prevent occurrence
• Any professional in the organisation whose role involves decision making in case of errors
• Any other professional who would like to know more about root cause analysis

Module 1 – Purpose of Root Cause Analysis

• Part of policy and organisational goals
• Providing long-term improvement
• Powerful vehicle for training people
• High return investment for eliminating fire-fighting
• Regulatory requirement

Module 2 – Elements of Root Cause Analysis

• Materials
• Manpower
• Machine/Equipment
• Environment
• Management
• Methods
• Management systems

Module 3 – Steps in Root Cause Analysis

• Initiate problem selection
• Define problem statement
• Identify possible causes (casual causes)
• Identify root causes
• Implement corrective actions
• Analyse effectiveness
• Update procedures
• Check and control

Module 4 – Approaches to Root Cause Analysis

• Events and causal factor analysis
• Change analysis
• Barrier analysis
• Management oversight and risk tree analysis

Module 5 – Root Cause Analysis Techniques

• The 5 Whys
• Cause-and-effect diagrams
• Cause and escape point
• Fault tree analysis
• Nominal group technique
• Pareto analysis
• Failure mode and effects analysis

Module 6 – Types of Root Cause Analysis in Different Domains/Sectors

• Product-based
• Process-based
• Failure-based
• Safety-based

Module 7 – Benefits of Root Cause Analysis

• Eliminate challenging, costly problems
• Prevent problem recurrence
• Achieve significant return on investment
• Create workplace culture of logical problem analysis
• Effective goal setting
• Improved communication
• Better planning
• Clearer thinking
• Swifter fault resolution

Module 8 – Challenges to Root Cause Analysis

• Solutions not implemented as action items undone
• Lack of visibility leading to incorrect prioritisation
• Communication breakdown leading to repetitive, redundant root cause analyses