• Analysing Training & Development (T&D) contribution to business performance
• Repositioning T&D by adopting a measured approach
• Examining administration systems and techniques
• Developing a profile for the Training Coordinator role
• Applying a new 4 quadrant analysis model for individual performance issues
• Being able to apply the 10 steps in the training cycle
• Considering action planning for return to work including training requirements
• Identifying the characteristics of an exceptional trainer
• Conducting short group training sessions that incorporate key training concepts
• Developing an effective training style, using appropriate training aids and techniques
• Understanding the key principles of effective communication 
• Explaining various methods for making lecture-based programs active

• Training Coordinator
• Trainers
• Managers
• Executives 
• Anyone  who intends to sharpen their knowledge and and expertise in effective teaching strategies

Module 1

• Introduction to the training needs and difficulties 
• Change in organisations
• Positioning T&D to ensure delivering strategic success
• Aligning T&D activities to the business needs
• T&D activities and organisational success 

Module 2

• The skills and attributes of a Training Coordinator 
• How do people learn?  
• How to making training decisions
• Accounting for individuals’ learning styles
• Resources planning: medium and long term requirements
• In-house training equipment and facilities
• Internal marketing materials of training courses 

Module 3

• The relationship between T&D and company performance
• At the Corporate level
• Departmental and section training needs
• Creating a database of training needs
• Team development including Planning (TDP)
• Personal Development Plans, manpower/ talent management
• New hires training 

Module 4

• Delivering effective structured seminars
• Application of the 10 step training model 
• The use of validation techniques and methodologies
• How to construct an Evaluation Survey and using learning
• How to present results to best effect – evaluation in action

Module 5

• Understanding the T&D budget planning process
• Generating individual action plans, and agreeing priorities
• Track and create reports on outcomes 
• Recruiting trainers 

Module 6

• Stages of interpersonal communication
• The training steps & stages
• Overhead projector demonstration 
• Essentials of effective training
• Components of learning
• Nurturing motivation and the incentive to learn
• Principles of adult learning
• Learning methods 

Module 7

• The learning cycle
• The learning process
• The trainer's role
• Putting self in the position of the learner
• Giving and receiving feedback
• Motivation and creating positive attitudes to learning
• Dealing with the difficult sitiuations
• Identifying audience

Module 8

• Performing a needs analysis
• Writing objectives
• Outlining the program
• Differences between training and presenting
• Training vs. showing the user

Module 9

• Researching and writing the program
• Testing the program & managing questions and answers
• Questioning techniques
• Clues and tips in questions
• Types of activities
• Sensory systems
• Identifying the learner's preferred sensory system

Module 10

• Psychology of adult learners and their learning mechanism
• Facilitating effective "uptake" and recall strategies in learning
• Getting buy-in
• Using humor
• Quick and easy games
• Troubleshooting games & Visual aids and presentation tips